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Homeowner Forum / Lawn and Garden / May 2008Kybotech
Has anyone had any experience of a company by the name of Kybotech? They sell garden sheds and so on.  SignatureSacha http://www.hillhousenursery.co.uk South Devon 'We do not inherit the earth from our ancestors, we borrow it from our children.' > Has anyone had any experience of a company by the name of Kybotech? They > sell garden sheds and so on. Yes!!! Don't touch then with a barge pole!!!! Google their name for reviews, esp on moneysavingexpert.com ;) On 30/5/08 16:00, in article g1p4re$ec2$1@registered.motzarella.org, "Sandy" <sandra.66@coldmail.com> wrote: >> Has anyone had any experience of a company by the name of Kybotech? They >> sell garden sheds and so on. > > Yes!!! Don't touch then with a barge pole!!!! > > Google their name for reviews, esp on moneysavingexpert.com ;) Thanks. You've confirmed my views. We ordered, were sent an email telling us delivery was delayed and would be by 21 May and then heard no more. When I checked the business's credit card statement, the money has been taken, the goods are still 'not available' according to an email from them today and now I have to send another email to a different department to cancel the order and ask for our money back. I leave others to draw their own conclusions. SignatureSacha http://www.hillhousenursery.co.uk South Devon 'We do not inherit the earth from our ancestors, we borrow it from our children.' >On 30/5/08 16:00, in article g1p4re$ec2$1@registered.motzarella.org, "Sandy" ><sandra.66@coldmail.com> wrote: [quoted text clipped - 13 lines] >order and ask for our money back. I leave others to draw their own >conclusions. You can ask your credit card company for refund. You don't have to ask the one who took your money fraudulently. SignatureMartin > You can ask your credit card company for refund. You don't have to ask > the one who took your money fraudulently. Quite, the CC companies take a dim view of charges to cards before dispatch of goods, they are jointly liable as well. The CC company will credit back your account then go chasing the merchant. The more complaints they get about a company the more chance there is of that companies merchant account being closed. SignatureCheers Dave. On 30/5/08 20:55, in article nyyfbegfubjuvyypbz.k1pjvq1.pminews@srv1.howhill.net, "Dave Liquorice" <allsortsnotthisbit@howhill.com> wrote: >> You can ask your credit card company for refund. You don't have to ask >> the one who took your money fraudulently. [quoted text clipped - 4 lines] > they get about a company the more chance there is of that companies > merchant account being closed. Thanks Our complaint will go tomorrow. SignatureSacha http://www.hillhousenursery.co.uk South Devon 'We do not inherit the earth from our ancestors, we borrow it from our children.' On 30/5/08 19:27, in article qlh044p1hj42o0odss0duatsj3844kns5k@4ax.com, >> On 30/5/08 16:00, in article g1p4re$ec2$1@registered.motzarella.org, "Sandy" >> <sandra.66@coldmail.com> wrote: [quoted text clipped - 16 lines] > You can ask your credit card company for refund. You don't have to ask the one > who took your money fraudulently. Nonetheless, we have done so because they have sent us an address to which to apply. We want to see what happens now. SignatureSacha http://www.hillhousenursery.co.uk South Devon 'We do not inherit the earth from our ancestors, we borrow it from our children.' >On 30/5/08 19:27, in article qlh044p1hj42o0odss0duatsj3844kns5k@4ax.com, > [quoted text clipped - 21 lines] >Nonetheless, we have done so because they have sent us an address to which >to apply. We want to see what happens now. They'll give you a run around until they go bust :o) I'd ask the credit card company for a full refund, now. SignatureMartin On 30/5/08 21:40, in article 0dp0445069pe47fb3f1bj3ihemj07p934v@4ax.com, >> On 30/5/08 19:27, in article qlh044p1hj42o0odss0duatsj3844kns5k@4ax.com, >> [quoted text clipped - 29 lines] > > I'd ask the credit card company for a full refund, now. We shall. But I want to see what Kybotech do. SignatureSacha http://www.hillhousenursery.co.uk South Devon 'We do not inherit the earth from our ancestors, we borrow it from our children.' >On 30/5/08 21:40, in article 0dp0445069pe47fb3f1bj3ihemj07p934v@4ax.com, > [quoted text clipped - 33 lines] > >We shall. But I want to see what Kybotech do. Us too :o) It's a pity that BBC's Watchdog is not on TV again until autumn. It's still worth e-mailing them. SignatureMartin On 31/5/08 08:39, in article 2302449upl03d0bd19b97tifssn2iv86pq@4ax.com, >> On 30/5/08 21:40, in article 0dp0445069pe47fb3f1bj3ihemj07p934v@4ax.com, >> [quoted text clipped - 40 lines] > It's a pity that BBC's Watchdog is not on TV again until autumn. > It's still worth e-mailing them. We will, if we don't get a satisfactory response from Kybotech but it's fair to give them the chance. What annoys us very much is that they took the money from the card on the day they emailed to tell us that due to high demand, they wouldn't be able to deliver for anything between 1 and 6 days. 6 days would have been 21 May. Having heard absolutely nothing when I emailed them to enquire, I was told they didn't know when the shed we want would be available, so I ask why they'd taken our money and told them to cancel the order and refund the money. I got a "sorry to hear you're cancelling" msg. that also told me I had to email a different dept. to get a refund owing to 'security reasons'. Watch this space! SignatureSacha http://www.hillhousenursery.co.uk South Devon 'We do not inherit the earth from our ancestors, we borrow it from our children.' >On 31/5/08 08:39, in article 2302449upl03d0bd19b97tifssn2iv86pq@4ax.com, > [quoted text clipped - 53 lines] >cancelling" msg. that also told me I had to email a different dept. to get a >refund owing to 'security reasons'. Watch this space! Copying Watchdog on every e-mail you send Kybotech might have the desired effect if Kybotech aren;t already regularly featured on Watchdog. The only sign of optimism comes from Kybotech support http://forums.moneysavingexpert.com/showthread.html?t=652525 SignatureMartin On 31/5/08 14:44, in article l2l244p7vaoeg9nmboa0ocri9pn8v0ser7@4ax.com, <snip> >>> It's a pity that BBC's Watchdog is not on TV again until autumn. >>> It's still worth e-mailing them. [quoted text clipped - 13 lines] > effect > if Kybotech aren;t already regularly featured on Watchdog. I've kept copies of the emails I've sent them. > The only sign of optimism comes from Kybotech support > http://forums.moneysavingexpert.com/showthread.html?t=652525 I've just looked at this url. It shows an amazing lack of efficiency and customer support from Kybotech, stretching back some years. SignatureSacha http://www.hillhousenursery.co.uk South Devon 'We do not inherit the earth from our ancestors, we borrow it from our children.' |
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